Chattigo is a Omnichannel SaaS Platform that enhances customer services for organizations through Analytics and integrated, controlled and efficient human and/or automated ChatBots while using AI and natural language. This allows the company to improve their efficiency rate, since through the platform supervisors are able to manage different channels such as their own webpage, social media, SMS, email and whatsapp. Additionally, companies can see the data through a real time dashboard and export analytics to undertake strategic actions.